This Privacy Policy describes how Primetime Pizzas ("we," "us," or "our") collects, uses, and protects the personal information of visitors and clients who interact with our website at primetimepizzas.com or through our catering services.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address

• Event Details: Event type, date, guest count, location, and catering preferences

• Communication Records: Messages, inquiries, and correspondence submitted through our website or direct communications

• Appointment and Booking Information: Scheduled consultations, event bookings, and related coordination details

• Device and Usage Information: IP address, browser type, and pages visited on our website

How We Collect Information

We collect information in the following ways:

• Website Forms: When you submit an inquiry, request a quote, or schedule a consultation through our website

• Direct Communication: When you contact us via phone, email, or SMS text message

• Appointment Scheduling: When you book an event consultation or confirm catering services through our scheduling system

• Automated Follow-Up: Through our customer relationship management platform when you interact with our communications

How We Use Information

Primetime Pizzas uses the information we collect to:

• Respond to catering inquiries and provide event quotes

• Schedule and coordinate catering services and consultations

• Send appointment confirmations, event reminders, and coordination updates

• Communicate with you before, during, and after your event

• Improve our services and client experience

• Comply with applicable legal obligations

We do not use your personal information for purposes beyond those described in this policy without your explicit consent.

SMS & Communications

Primetime Pizzas uses GoHighLevel, a professional customer relationship management platform, to manage client communications including SMS text messages, email, phone calls, and voicemail.

Opt-In: By submitting your contact information through our website or inquiry forms, you may consent to receive SMS messages from Primetime Pizzas. Consent to receive SMS messages is always voluntary and is never a condition of purchasing or receiving our catering services.

Types of Messages You May Receive: Leads and clients may receive text messages related to their inquiry or booking, including responses to quote requests, appointment scheduling and reminders, event coordination updates, and follow-up communication regarding their catering services. Messages may also include confirmations, important event details, and occasional requests for feedback after an event.

Message Frequency: messages based on your interaction with our services — frequency varies by inquiry stage but typically includes a few messages per inquiry, appointment, or event to ensure timely communication and coordination

Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message you receive from us. You will receive a confirmation of your unsubscription and will not receive further SMS messages.

Help: Reply HELP to any message for assistance, or contact us directly at [email protected].

SMS Data Protection:

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Sharing Policy

Primetime Pizzas is committed to protecting your personal information. We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share information only in the following limited circumstances:

• With GoHighLevel, our communications and CRM platform, solely to operate our business communications and scheduling systems

• When required by law, court order, or lawful governmental authority

• To protect the rights, property, or safety of Primetime Pizzas, our clients, or others

Any service provider who receives your information acts strictly as a data processor on our behalf. None of these service providers receive, access, or process SMS opt-in data or consent records for any independent purpose. Your data is never sold, rented, traded, or shared for advertising or promotional use.

Cookies & Tracking Technologies

Our website may use basic cookies and similar technologies solely to support website functionality and improve your browsing experience. These may include session cookies that help the website operate correctly.

Primetime Pizzas does not use advertising tracking pixels, behavioral advertising cookies, or third-party marketing tracking technologies on its website.

Any cookies present on our website are limited to functional purposes only. They do not include or interact with SMS opt-in data or any consent records from our communications system. Tracking technologies and behavioral data collected through cookies are entirely separate from SMS consent data, which is never shared with advertising platforms or any third party.

You may configure your browser to refuse cookies or alert you when cookies are being set. Disabling cookies may affect the functionality of some features on our website.

Data Security Practices

Primetime Pizzas implements reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Our communications and CRM platform, GoHighLevel, maintains professional-grade security standards as a data processing platform serving businesses nationwide.

While we take reasonable precautions to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your data.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including providing catering services, maintaining business records, and complying with applicable legal obligations.

To request deletion of your personal information, please contact us using the information in the Contact Information section below. We will process your request in accordance with applicable law.

Third-Party Services

Primetime Pizzas uses GoHighLevel as its primary customer relationship management and communications platform. GoHighLevel acts as a data processor and technology platform on our behalf. It stores contact information, form submissions, conversations, and automation workflows, and enables our SMS, email, phone, voicemail, and appointment scheduling functions.

GoHighLevel processes data in accordance with its own privacy policy and data processing agreements. GoHighLevel does not independently market to your contacts or use your information for purposes beyond providing platform services to Primetime Pizzas.

We do not use any additional third-party data processors or marketing platforms beyond GoHighLevel. No third-party service providers receive, access, or process SMS opt-in data, SMS consent records, or mobile phone numbers collected through our text messaging program.

Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information, subject to applicable legal requirements

• Opt-Out of Communications: Reply STOP to any SMS, or contact us to be removed from email communications

Texas residents may have additional rights under applicable Texas privacy law regarding access, correction, deletion, and portability of personal data.

To exercise any of these rights, please contact us using the information in the Contact Information section below.

Opt-Out Instructions

SMS: Reply STOP to any SMS message from Primetime Pizzas to immediately unsubscribe. You will receive a confirmation message and no further SMS messages will be sent.

Email: Use the unsubscribe link in any marketing email, or contact us at [email protected] to request removal.

All Communications: Contact us at [email protected] or (469) 439-8333 to request that we stop all non-essential communications.

Children's Information

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information to us, please contact us immediately at [email protected] and we will promptly delete such information.

Changes to This Policy

Primetime Pizzas reserves the right to update or modify this Privacy Policy at any time. When changes are made, the "Last Updated" date below will be revised. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Primetime Pizzas

1016 Hunters Glen Dr, Mesquite, TX 75150

Email: [email protected]

Phone: (469) 439-8333

Last Updated: March 18, 2026